Shipping policy
Shipping Policy for Hesha’s SG
At Hesha’s, we’re committed to delivering your favorite sustainable and handcrafted pieces from the brands we carry to your doorstep as smoothly as possible. Below is everything you need to know about our shipping process:
Domestic Shipping (Singapore)
• Standard Shipping: Enjoy free shipping for orders above SGD 100. A flat rate of SGD 5 applies for orders SGD 100 and below.
• Delivery Time: Orders are typically delivered within 2-5 business days.
Order Processing Time
• We aim to process and dispatch all orders within 1-3 business days after payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.
Tracking Your Order
• Once your order is shipped, you’ll receive a confirmation email with tracking details to keep tabs on your package.
Shipping Delays
While we strive to meet delivery timelines, unforeseen delays due to customs, weather, or courier issues may occur. We appreciate your patience and understanding in such instances.
Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us at heshassg1709@gmail.com within 7 days of delivery. We’ll work closely with our courier partners to resolve the issue.
Contact Us
For any shipping inquiries or assistance, feel free to email us at heshassg1709@gmail.com.
Thank you for choosing Hesha’s SG, where every order supports sustainability and tradition.